With the spread of Coronavirus on the rise in the state of Washington, tech giants like Facebook and Amazon are sending employees home for the remainder of the month. After a confirmed case of the infectious disease earlier this week, these companies along with others in the area are taking extra precautions to prevent further spread of the virus. Without employees at Amazon to manage customers and sellers, what do we need to expect, and how can we make sure our sales and brand integrity are protected?

SellerSlice “the marketplace agency” is leaning on it’s internal Amazon connections to maintain business as usual for its clients. They are offering their Helpdesk service to brands and sellers who are experiencing issues and lack of communication through this crazy time. If your brand is having trouble with communicating or overall maintenance with your Amazon account, SellerSlice Helpdesk can help you!


It seems all mayhem has broken loose as consumers flock to purchase every bit of toilet paper, cleaning products, face masks, and hand sanitizer. Shelves are empty, and many products are placed on backorder, not to mention that Amazon is also dealing with intensive price gouging happening through its third-party sellers, reports Wall Street Journal.

With all this turmoil surrounding Amazon, sending employees home seems like icing on the cake. Rest assured, our Amazon hero’s are still reachable, however, meetings and personal interaction will be put on hold, and you can expect response delays.

Fast spreading and sometimes fatal, the coronavirus is nothing to be taken lightly. CNN reports nearly 100 people are infected already in the United States, a majority of them in Washington. Taking precautions and letting employees work from home sounds like the best choice to prevent further spread amongst these large companies.

Employees who are not able to work from home have been notified to take extra precautions and limit contact with others. Although face masks seem to be the next hot commodity, they actually do little to protect us from the coronavirus. Dr. Perencevich was quoted on the recent Forbes article concerning the topic, stating, “there’s no evidence that wearing masks on healthy people will protect them. They wear them incorrectly, and they can increase the risk of infection because they’re touching their face more often.” As Amazon and other Seattle-based employer giants are demonstrating, the best practice is to stay home and avoid contact with other people.

While adjustments are being made, it may seem difficult to reach your Amazon contact, and as frustrating as this may seem, just know that they are doing everything they can to first and foremost protect themselves.  As a brand owner, dealing with Amazon-related issues can be overwhelming and time-consuming, so it’s no secret that when things literally shut down, extra stress is placed on brand owners trying to protect the integrity of their business.

In times like these, the right connections can really make all the difference when it comes to time contingent communication, robust brand management, and overall security when facing difficulties that directly affect our business livelihood. SellerSlice values these relationships and really sets them apart from other marketplace managers. When all chaos is breaking loose, we’ve got your back.